Chris Coles in the President and CEO of HyperQuality. HyperQuality is the leading third party quality assurance outsourcer and the first to offer both services and software to help call centers improve their customer experience. HyperQuality offers companies the ability to outsource their QA program for a substantial savings over their in-house programs. In addition, their hosted ClearMetrix software solution offers numerous automated workflows for operational efficiencies and robust reports for making impacts to both revenue and costs.