* If your user name and password fail, try typing them in the box instead of allowing your browser to auto-fill. Make sure your caps are not locked on when typing password. Passwords are case sensitive.

* We always answer emails we receive. If you do not receive a reply, check your spam. If you cannot find it in your spam, click on the contact link at the bottom of this page and send us a message telling us about the email issue. We will try using a different email address to contact you.

* Want to manually change your password? Log in and then look in the center left of the "My Account" page. Click on the link that says update profile.