First National Bank | Previous Challenge Entry

how it works

TITLE: First National Bank | Previous Challenge Entry
By Lusungu Muyangana
06/06/19
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Banks are busy places. At least that is my opinion. More often than not there will always be queues. I don't like crowded places. I tend to loose my energy in the presence of a crowd. So each time I walked into a bank, I would dart my eyes across the room for some secluded spot. However, the first day I walked into First National Bank at St. Georges Mall in Cape Town, I was met by a silver grey haired man in a suit. He walked up to me before I had the time to frighten myself at the sight of the crowd. He extended his hand to greet me and asked me one question : How can we help you?

We learn a lot from questions. For one thing, they help to start conversations. They help gauge ones understanding. They help us assess who we are and why we do the things we do. They help us learn about others. However, questions can also cast doubt in our minds and put us on a path other than the right one. In order not to sway one must be steadfast in ones knowledge of what is true.

Having been welcomed in the bank in that manner put me at ease. I guess the approach and the right question mattered. My response to it helped the customer care officer direct me properly. I have never forgotten that question. What is more is that I later learnt that was the bank's marketing slogan. I have even learnt to ask patients the very same question when I work at the front desk of a private clinic.

Questions make me look inside myself to search within to be sure of my ideas, intentions and understanding. Sometimes they remind me of exams and court cases. There are days I'd rather sit quietly and block out all ideas of questions that I could have for myself during a time of reflection. Probably not the best of moves. I know that I can not move forward if I am not willing to question where I am now and why am still in the same position spiritually, academically, socially or financially.

Genesis 3: 9 (NIV)- But the Lord God called to the man, "Where are you?" God is omniscient and therefore was not ignorant of where Adam was. However, the state of the relationship was broken after Adam ate of the tree of knowledge, good and evil. God knew it but needed for Adam to realize the extent of what had happened. He needed for him to understand that the connection that they once had had changed.

God asks me the same question too. He knows where I am but equally where I should be. Thus when He asks me "Where are you?" he wants me to ask myself the very same thing. He would want me to ask Him where he would want me to be.

If meeting God in your quiet time was like walking into First National Bank, what question would the customer care representative ask you?

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