* If your user name and password fail, try typing them in the box instead of allowing your browser to auto-fill, or copying and pasting into the boxes. Passwords are case sensitive.

* We always answer emails. If you do not receive a response to an email, check your spam. If you cannot find it in your spam, resend your email and tell us you have not heard a reply. We will send a response from a different email addresss in hopes that you will receive it. If you still do not get a reply, try sending us a message from a different email address or click on the contact link at the bottom of most of the sites pages.

* Want to manually change your password? Log in and then look in the center left of the "My Account" page. Click on the link that says update profile.