Not so long ago, I made a decision that will drastically change my consumer life forever. The event that put this decision in motion occurred recently at a famous fast-food restaurant.
For years, like many, I have suffered with great patience waiting in long lines trying desperately to get through the fast food drive-thru lane—at least before I go through menopause again-- hoping once again to receive decent service.
Once again, I was met with a long line, an even longer wait, lousy service and to top it off, I received the wrong food and accessories. Like other customers, I also got the “Thanks, Sweetie. Come again, real soon, and have a nice day,” line. I think it was the “Thanks, Sweetie” that did it for me. I wasn’t feeling the greatest that day—didn’t sleep well the night before, had too much to do that day, and so that flippant, surly gal and her careless words was the last straw on my tired, aching back.
Well, I’ve changed my consumer habits and I’m going to hold fast this new routine not just with fast food places, but in other consumer areas.
By changing my eating-out habits I will: (1) not have to endure any more “Sweetie” routine, (2) endure no more long lines, (3) put up with lousy service, (4) receive the wrong order, (5) save a lot of money and (6) eat a lot healthier.
You might ask, “What has she done to make this happen?”
Funny you should ask...Well, I now bring my own coffee, a small snack and I keep in my glove compartment all that I need for my drive-thru transactions: napkins, plastic utensils, small sacks for disposal of products, sugar, salt and pepper, etc.
I am also changing the way I deal with doctors, retail stores, pharmacies, the post office and grocery stores. I am voicing my opinion on the Web and emailing people who don’t give me quality service and products. Is this working, you might ask? Yes!
I now receive discount coupons, receive the assistance I need on the phone and by mail and now get better service at stores, medical facilities, etc.
Yes, it takes time, effort and planning. But, believe you me, it’s worth it! I no longer depend on or seek help from employees when searching for a product. I make my own decisions toward achieving what I need or desire. If a nurse offends me, someone will hear about it. If a grocery store employee is rude, the manager will be told. I will not take sub-service anymore! I am fast on my way to becoming an informed and active consumer activist.
Will these rude stores and employees miss me? No! Will their business hurt from my absence? No! Will rude and insulting behavior continue in these businesses? But, do you know what? I feel empowered…Ready to meet incompetence, slurs and innuendos…
Don’t look now, but I’m walking through the door—and I think it’s the door to one of your establishments! Yikes!
Can you guess what I now see before me?
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