Previous Challenge Entry (Level 2 – Intermediate)
Topic: In and Out (04/30/09)
TITLE: The In with Customers
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Our purpose in life is to exalt God. There is no confusion about being in step with others. Sometimes it is OK to be out of step if we focus on the positive potential of Jesus Christ. By aligning ourselves with Jesus Christ instead of our problems we will always have the ability to overcome our problems.
I now have a job which requires a great deal of personal interaction between customers and other employees. One of my company’s policy statements is, “There are two customers. One is external and the other is internal. The external customer is the paying client who we serve. The internal customer is our fellow employee who we also serve.” By providing the best service possible to our external and internal customers you can do a great job. There is no ambiguity how we are to treat others. This helps foster a better relationship with everyone around me.
An attitude of serving helps me become more intimate with both my peer employees as well as my customers. Instead of trying to force my customers and clients to do what I want, I help them get what they want by serving them. This change of thought does two things; it destroys any strong manifestations of self and it also helps me focus on what the customer really wants. If I know what the other person wants then I can make them happy by delivering what they are asking for. It also takes my attention away from myself and puts it on the customers. This helps me understand the customers and what motivates them.
When someone realizes that you are there to help they will have confidence in you. They will feel more at ease with you and feel more open to you. When someone becomes open about their thoughts and feelings it facilitates the formation of a relationship. By sharing our feelings and thoughts we form an inclusive group. People generally only share themselves with people they feel confident with. Not many people openly share themselves with others. Sometimes a working environment can be a lion’s den with employees searching for a weakness to bring a fellow employee down. This type of environment tears apart the group that is already together. Yet, by helping each other, by treating people as your customers you can create strong unity.
If we are in Christ we are following his commandments. One of his commandments is “Do unto others as you would have them do unto you.” Here Jesus Christ gives us the guidelines in creating a support system. If I had gone out of my way to show I’m dominate and I tried to bend my customers and my fellow employees to my will I’m sure I would’ve hit a lot of resistance. Not only would I have created a great deal of animosity and ill-will, I probably would not get the results I wanted.
However, my work group is happy. My customers are happy. We are working to help each other overcome the problems we face on a daily basis. Have all the problems gone away. No, we have major problems all day long, but we have the unity and strength to be able to face our problems from a position of unity and strength.
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