Previous Challenge Entry (Level 1 – Beginner)
Topic: Hacker or Virus (computer) (12/15/11)
By Ken Ebright
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"Hello, this is Sickbusters. My name is Steve. How can I help you?"
"My name is Colleen Carlson, I have a service contract."
"What seems to be the problem today?"
She started to cry. "I need your he...lp. I was making a card on Vidcards. I uploaded a video of me on Lake Harriet wishing people a Merry Christmas. I added music and graphics that were spectacular. Then my computer froze. I don’t know what to do. I put so much work into this. I had my heart set on sending this e-card to all my friends and relatives. Now it’s gone. You got to help me." Colleen blew her nose and wiped her eyes with a Kleenex.
"Colleen, it sounds like your computer may have been affected by a virus. Do you have an account with us?”
"Is your address 4701 First Avenue?" She heard his keyboard clicking.
"I confirmed your account. You need to re-boot your computer and go to our Sickbusters website. Let me know when you‘ve done that."
Colleen clicked away at her computer. "Steve, Sickbusters just loaded up."
"To fix your problem. I need to get into you computer. I need you to click on the help tab."
Steve cleared his throat. "Type in J-a-s-o-n-g-g-e-e-k, into the user name slot, no spaces.”
Colleen typed in the code. "Okay"
There were a lot of people talking on the other line as Steve spoke. "Now in the password slot type, Steve6801, and hit return."
"Done." Colleen started to tap her fingers on her desk. "Aaaah! What’s going on! My computer just went crazy, who is clicking on my control panel?"
"Don't worry, Colleen, that's me. I'm working on the solution."
After 10 minutes of seeing computer code on my screen and hearing clicking in the background, the screen looked normal again.
"Colleen, I have good news and bad news."
"I can fix your computer, but the only way I can do that is to re-install Windows. Also I am going to need your credit card number."
Colleen let out a deep breath "First, what do you mean by re-installing Windows? Second, why do you need my credit card number?”
"Basically you‘ll be starting over again. Unfortunately you’ll lose everything on your hard drive. Second, how else are you going to pay for it?"
Colleen threw a pencil at the wall "What! You can't do that. There are things on my hard drive that I can't do without. I also pay for a service contract. You shouldn’t need my credit card."
"Colleen, there is nothing else I can do, I’m sorry It can't be prevented."
"Isn’t this Sickbusters?"
"Yes it is."
"I send a monthly check to your company for my service contract. I think you’re trying to steal my identity. You don’t need my credit card. Can I speak to you manager?"
"What do you mean by no?"
"I'm not going to let you talk to a manager."
"That proves my point you’re trying to steal my identity. I‘m going to call the Better Business Bureau."
Colleen slammed the phone down and started to cry. "Why is he trying to steal from me?"
She pick up the phone again and called the Better Business Bureau. She had a sense of peace in her heart because she knew the Lord was providing for her needs.
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