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We are all familiar with the adage: “Anything that can go wrong, will!” Unfortunately sayings don’t offer much consolation when we have to struggle with the reality of what did go wrong and the ensuing results.
Part of my job requires that I respond to the customers of a wholesale distributor – the calm, patient ones as well as the frustrated ones who demand that they “must have it yesterday.”
It was, in fact, yesterday when I received one of the “must have it yesterday” calls. Our customer called to let us know that the order she placed was delivered. “Ohhh…good,” we collectively declared.
However, we were soon informed that the thirty-five cases did not contain the citrus-colored paper she ordered; thirty-five cases of cerise-colored paper were delivered instead. “Ohhh...no....,” we collectively muttered.
“What are you going to do…..this has got to be re-delivered tomorrow at the latest….I think I’m going to have a heart attack over this one,” the customer shouted all in one breath. “Ohhh…dear,” we collectively consoled.
This “Ohhh…” has a happy ending. Our supplier was able to accommodate our customer. They corrected their order-entry error and re-shipped the green paper. They even issued a pick up order for the pink paper. “Ohhh… what a relief it is,” we collectively rejoiced.
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