I stared at the screen in disbelief.
“Please enter valid details…” the message began.
“What are you talking about,” I muttered to myself, “I just did that.”
I carefully re-entered my account details and password and hit ‘Enter’. The same error message blinked back at me.
“What’s going on?... Has someone changed my account number without telling me?”
Now I was getting confused. Admittedly, I hadn’t checked my online account for over a month, but I was sure I knew the account number I had always used. I went over it in my head again tracing the pattern on the numeric keypad and then wrote it down to make doubly sure I wasn’t mistaken. That certainly looked like my number … but perhaps I had the first two digits round the wrong way? I switched them and tried again … no luck!
Time to re-focus – I was becoming rather agitated by now and was beginning to lose my cool. I knew I had written the number down somewhere and put it in a safe place, anticipating such a scenario. NOW would probably be a good time to go find it, I reasoned, as I went to my usual safe place and rummaged through my paperwork. Unfortunately it wasn’t there amongst the other important papers.
“Arrhhh,” I groaned, “This is ridiculous.”
“What’s up, Mum?”
“I can’t remember my online account number,” I whined to my teenage son.
“Ha! You should’ve written it down.”
“I did!! And I know I put it in a safe place … only … I can’t remember where that was.”
My son grinned and shook his head, knowingly. That didn’t help my self-esteem at all. Our family often joked about growing old and losing our memories, but this was no laughing matter – I had a bill to pay and it was already overdue.
I kept looking, “It’s got to be here somewhere.” I searched every ‘safe place’ I had. No sign of it. Frustrated, I went back to the keyboard but it was no use staring at the screen – my mind had now gone completely blank.
Three days of searching later, I found my ‘very safe place’ and the elusive account number. It does pay to write things down, after all. But perhaps I need to write down where to find them as well?
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