Better Communication Will Help As You Deal With Others
By Dan Langerock
I was involved in a situation recently where not one of the parties involved was communicating. First, the nurse didn't explain to the patient the details of what she was getting for her prescription. Second, the patient did not ask questions to make sure she understood. Next, both stores involved were not communicating with the patient properly, and ended up hurting her feelings because of being insensitive and not watching what they said. Has this ever happened to you?
Doctors and nurses are busy people and don't always explain to patients when they should. Before you leave the office or the hospital, make sure you know what you are taking and why, the side effects, and ask any questions needed until you are clear on the subject. Have someone with you who can listen for you, if you have a hearing problem, use a small tape recorder if needed, then repeat back to the personnel what you understand, and check it out for accuracy.
Ask appropriate questions in a nice manner, and watch the tone of your voice when you do this. It is never wrong to ask questions, after all you are expected to do something as their patient, so you must know exactly what that is before you can do it.
If you need extra drug information, contact your pharmacist and let him help you.
You can never communicate too much in life, especially when you are expected to perform certain functions to get better or have your needs met in some way. Be courteous in the way you present yourself and your concerns, and it will go a long way toward building bridges of communication instead of burning them behind you. You never know when you may have to 'travel that road' again by accessing the person whom you are talking to now. Think of the consequences later on if you say and do the
wrong things in this circumstance. Will this person want to help you the next time you are in need if you burn your bridge this time?
I learned a good lesson about this when I was working at a steak house before I came to Hemet. I had come here to seek employment and by the end of one day I had three jobs. Furrs Cafeteria called me the next day and wanted me to come immediately for the job I had applied for. It was a premium opportunity on the day shift and would have been great. I wanted to do this, so I went to my boss at the other restaurant and told her about my opportunity. She said, "Dan, you can do this if you want to, I will let you, but think about this for a minute. What happens if you have to come back here if the other job falls through for some reason? You won't be able to return here if you leave under these circumstances."
I gave this restaurant two weeks notice instead of doing the wrong thing. This example has always stayed with me, and I have always tried to follow it, except on rate occasions. There are always going to be people and situations that hurt us. Then, we have a choice to carry that hurt around for a long time or resolve it in the proper way. If we do not follow the advice given, we will be carrying around so many hurts that we will never recover and have a rotten life in the process.
God is the only one who can help you in these bad situations to forgive and go on. He will also give you the wisdom to ask questions and to communicate in the proper manner so your life can be full of good relationships and sturdy bridges of communication.