Today I decided I'd better clear out some of the big mega-byte emails I've saved, since nearly every day I'm being alerted. I'm getting close to my limit for storage (you know I have a hard time discarding anything!), and I don't want to buy up more storage for stuff I'll likely never use again!
Anyway, I found this day-brightener and thought I'd share it with the Porch People.
RANDOM ACTS OF HUMOR
A few years ago, I was hired by a large supermarket chain to lead
> a customer service program to build customer loyalty.
>
> During my speech I said, every one of you can make a difference
> and create memories for your customers that will motivate them to
> come back.
>
> How? Put your personal signature on the job.
>
> Think about something you can do for your customer to make them
> feel special, a memory that will make them come back
>
> About a month after I had spoken, I received a call from a
> nineteen-year old bagger named Johnny.
>
> He proudly informed me he was a Down Syndrome individual and told
> me his story.
>
> I like what you talked about! He said, but at first I didn’t think
> I could do anything special for our customers.
>
> After all, I’m just a bagger.
>
> Then I had an idea! Johnny said.
>
> Every night after work, Id come home and find a thought for the day.
>
> If I can’t find a saying I like, he added, I just think one up!
>
> When Johnny had a good Thought for the Day, his dad helped him set
> it up on the computer and print multiple copies
>
> Johnny cut out each quote and signed his name on the back. Then
> he’d bring them to work the next day.
>
> When I finish bagging someone’s groceries, I put my thought for
> the day in their bag and say, Thanks for shopping with us.
>
> It touched me to think that this young man with a job most people
> would say is not important had made it important by creating
> precious memories for all his customers.
>
> A month later the store manager called me
>
> You won’t believe what happened. When I was making my rounds
> today, I found Johnny’s checkout line was three times longer than
> anyone else’s! It went all the way down the frozen food aisle.
> So I quickly announced, we need more cashiers; get more lanes open!
>
> I tried to get people to change lanes. But no one would move. They
> said, No, its okay we want to be in Johnny’s lane, we want his
> Thought for the Day.
>
> The store manager continued, It was a joy to watch Johnny delight
> the customers.
>
> I got a lump in my throat when one woman said, I used to shop at
> your store once a week, but now I come every time I go by, because
> I want to get Johnny’s Thought for the Day.
>
> A few months later, the manager called me again.
>
> Johnny has transformed our store
>
> Now when the floral department has a broken flower or unused
> corsage, the find an elderly woman or a little girl and pin it on
> them.
>
> Everyone’s having a lots of fun creating memor ies
>
> Our customers are talking about us; they’re coming back, and
> bringing their friends.
>
> A wonderful spirit of service spread throughout the entire
> store….and all because Johnny chose to make a difference!
>
> Johnny’s idea wasn’t nearly as innovative as it was loving. It
> came from his heart, it was real. . That’s what touched his
> customers, his peers….. and those who read this story.
>
> Great service comes from the heart………..
>
> Will you be a Johnny today?