Just so everyone is aware, I personally answer or forward to the correct person, all emails sent to writer-support usually within much less than 24 hours. I check mail several every day, 365 days a year, unless the internet is down.
We have had numerous issues with user email spam/junk filters not letting our replies to your emails through.
So if you have emailed through the contact us link,I would have replied ASAP, so please check your spam/junk mail settings and make firstname.lastname@example.org
I apologize for any frustration this has caused.