I didn't think that particular support email address was still operating (due to the amount of spam it received).
The best way to contact FaithWriters for anything is to use the contact form on the website:
http://www.faithwriters.com/myaccount/m ... upport.php
(You'll be asked to log in first.)
Scott has had two email addresses spammed to the max because it was shown publicly. That's why all contact now needs to go via the contact form.