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Can't access my membership account

For those who want to know more about the Platinum (500) and Gold Memberships.

Moderators: mikeedwards, beaedwards

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eireann
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Can't access my membership account

Postby eireann » Thu Jun 10, 2010 12:44 am

I can't access my account, so, yet again, I can't enter the challenge. Can anyone fix this for me before I go to bed??
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Writetrack
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Postby Writetrack » Thu Jun 10, 2010 8:10 am

Sent you a PM.

kadeegrace
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Re: Can't access my membership account

Postby kadeegrace » Mon Jan 06, 2014 9:59 am

Hi...
I have the same problem. I paid for the platinum membership, it cam back paid and my PP account shows paid, yet I cant do anything......please help...
kadeegrace

jssatter56
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Re: Can't access my membership account

Postby jssatter56 » Thu Jan 08, 2015 5:00 pm

I am having the same problem. I have paid by Paypal but can not sign on to my account. I even tried to use the contact form on to send email but not response. Is site dead? or what?

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glorybee
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Re: Can't access my membership account

Postby glorybee » Thu Jan 08, 2015 5:37 pm

How long ago did you use the "Contact Us" option? Mike usually responds within 24 hours to those requests. If it was longer ago than that, let me know (I'll check back here soon) and I'll try contacting him, too. The site isn't dead--far from it! Hope we can get everything sorted out for you soon.
Jan Ackerson

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Deb Porter
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Re: Can't access my membership account

Postby Deb Porter » Thu Jan 08, 2015 8:15 pm

That is really weird. Has it been 24 hours since upgrading your account? Just checking, as that is often the problem. It's done manually.

I'll just check your accounts to see if they are listed as being upgraded yet, but if they aren't, that will have to be done by Mike or Bea. I'm hoping by now you've had a response.

Love, Deb
FaithWriters' Writing Challenge Co-ordinator


Breath of Fresh Air Press - a little publisher with a lot of heart

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Deb Porter
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Posts: 16082
Joined: Mon Nov 14, 2005 4:02 am
Location: Sydney, Australia

Re: Can't access my membership account

Postby Deb Porter » Thu Jan 08, 2015 8:20 pm

kaydeegrace, you are definitely not showing as having an upgraded account, so I'll point Mike in your direction. Given that you paid a couple of days ago, that should be activated by now. Mike or Bea will sort that out for you. I will email them about it straight away.

jssatter, you should be a Gold member, but from what you wrote, it sounds as though you are having problems accessing your account and the contact form, so I'll ask Mike and Bea to contact you about that as well.

Love, Deb
FaithWriters' Writing Challenge Co-ordinator


Breath of Fresh Air Press - a little publisher with a lot of heart

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jssatter56
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Re: Can't access my membership account

Postby jssatter56 » Thu Jan 08, 2015 10:31 pm

Deb Porter wrote:kaydeegrace, you are definitely not showing as having an upgraded account, so I'll point Mike in your direction. Given that you paid a couple of days ago, that should be activated by now. Mike or Bea will sort that out for you. I will email them about it straight away.

jssatter, you should be a Gold member, but from what you wrote, it sounds as though you are having problems accessing your account and the contact form, so I'll ask Mike and Bea to contact you about that as well.

Love, Deb


Thanks Deb, I hope we can get things worked out soon!

God blessing!
Steve (jssatter)

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beaedwards
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Re: Can't access my membership account

Postby beaedwards » Fri Jan 09, 2015 11:11 am

Hi folks,

Just so everyone is aware, I personally answer or forward to the correct person, all emails sent to writer-support usually within much less than 24 hours. I check mail several every day, 365 days a year, unless the internet is down.

We have had numerous issues with user email spam/junk filters not letting our replies to your emails through.

So if you have emailed through the contact us link,I would have replied ASAP, so please check your spam/junk mail settings and make writer-support@faithwriter.com a contact/friend.

I apologize for any frustration this has caused.

Blessings,
Bea


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